Your data, protected
Learn how LoopsKey collects, uses, shares, and protects information across learning roadmaps, CPD tracking, event discovery, and workforce development tools.
Introduction
LoopsKey respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you access the LoopsKey website and platform — including learning roadmaps, CPD tracking, event discovery, and workforce development tools.
LoopsKey is owned by Nexel Chain Inc., a Canadian company, and is built as a worldwide product for professional learners, associations, organizations, and content providers. By using LoopsKey, you agree to the practices described here. If you do not agree, please do not use the platform.
Information We Collect
We collect the following categories of information:
Some information also reaches us from partners — course providers, employers, and identity providers such as Google or LinkedIn when you connect them.
- Account information — name, email, login method, profile photo, language, and country.
- Professional profile — profession, industry, role, skills, interests, experience, and preferences.
- Certification information — certification name, licence type, association, reporting year, and renewal date.
- Learning data — learning goals, saved content, completed activities, and roadmap progress.
- CPD/PDU records — credit type, credit value, categories, deadlines, progress, and evidence status.
- Uploaded files — certificates, attendance proof, learning evidence, and related documents.
- Technical data — IP address, browser type, device information, and usage logs.
- Communication data — support requests, partnership inquiries, feedback, and messages.
Minimum necessary principle
We only collect what is needed to deliver and improve your experience. You can review and export your data at any time.
How We Use Information
We use your information to:
- Create and manage user accounts.
- Personalize learning recommendations and AI roadmaps.
- Track CPD/PDU progress and certification-related requirements.
- Manage certificates, proof files, and learning activities.
- Provide calendar reminders and deadline notifications.
- Prepare CPD/PDU summaries and learning history exports.
- Improve platform functionality, security, and user experience.
- Respond to support, privacy, security, accessibility, and partnership inquiries.
- Communicate updates, security alerts, and product news. You can opt out of marketing messages.
AI & Recommendation Services
LoopsKey may use AI services to support content classification, keyword extraction, roadmap generation, recommendations, CPD/PDU suggestions, and learning summaries. These systems analyze your stated goals, role, skills, and engagement signals to surface the most relevant content.
Where possible, LoopsKey limits the information sent to AI services to the minimum needed for the requested function. You can adjust recommendation preferences or disable personalized suggestions in your account settings at any time.
No training on private content
Your private CPD records, journal entries, and uploaded files are never used to train third-party foundation models.
Data Sharing
LoopsKey does not sell personal information. Limited information may be shared only in the following circumstances:
- With service providers who help operate the platform — hosting, analytics, and email vendors — under strict data processing agreements.
- With payment processors, where applicable.
- With authentication providers, if you choose third-party login.
- With an organization or association when you authorize or connect it — limited to CPD progress and approved fields.
- With legal authorities, if required by law, subpoena, or to protect the rights and safety of users.
Association & Organization Accounts
If you connect your account to an association, employer, licensing body, or organization account, certain progress, CPD/PDU, certificate, or learning activity information may become visible to that organization according to the applicable settings, agreement, or program rules.
International Users
LoopsKey is a worldwide product. You may access the platform from different countries, and privacy rights vary by location. LoopsKey aims to handle personal information responsibly and to provide appropriate choices where required by applicable law.
Security
LoopsKey uses reasonable technical and organizational safeguards to protect user information, including encryption in transit, encryption at rest, least-privilege access controls, secure storage, continuous monitoring, and routine security testing.
Compliance & certifications
LoopsKey aligns with SOC 2, GDPR, and UK Data Protection requirements. Our infrastructure partners are certified to ISO 27001.
Cookies & Analytics
We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the platform is used. You can control cookies through your browser or via our cookie banner. Analytics data is aggregated and de-identified.
User Rights
Depending on your jurisdiction and your account settings, you may:
- Access, correct, or delete your personal information.
- Export a copy of your data in a portable format.
- Object to or restrict certain processing activities.
- Update your profile and professional information.
- Edit or delete learning activities where available.
- Upload, manage, or remove certificates and proof files.
- Change your notification preferences.
- Disconnect supported third-party login providers.
- Withdraw consent and request account deletion, subject to legal and operational requirements.
Third-Party Links
LoopsKey links to third-party courses, events, and providers. We do not control those sites and are not responsible for their privacy practices. Please review their policies before sharing information.
Data Retention
Information is retained as long as needed to provide the service, meet legal obligations, resolve disputes, and maintain business records. When data is no longer needed, it is securely deleted or anonymized.
Contact Information
For privacy questions or requests, contact LoopsKey at:
Contact our Data Protection Officer
For questions about this Privacy Policy or to exercise your data rights, contact the LoopsKey privacy team.